Triple Zero for animals – that’s Wildlife Rescue Australia – News Of The Area
WITH the dream of becoming the National Triple Zero Wildlife Call Line, the founding members of Wildlife Rescue Australia (WRA) believe they are almost there.
From its humble beginnings in Coffs Harbor ten years ago, WRA is now an Australia-wide organization specializing in the rescue of native animals, offering a 24-hour helpline only by volunteers.
A spokesperson for the WRA told News Of The Area: “To achieve our goal, the WRA has set up a state-of-the-art call center that operates 24 hours a day, 365 days a year.
“When a call is received, it is taken in turn to one of the telephone coordinators (PCs) on duty at that time.
“When it answers, a unique search engine (MapMaker – developed in-house) automatically creates a call recording and records the date and time the call was received, the caller’s phone number, etc. . “
A voice recording of the incoming call is also stored and the information is available to all operating PCs.
The Center has a technical capacity of over one million incoming calls per year.
The call center is staffed (at all times) with at least ten volunteer home computers located anywhere in Australia.
They use the professional MapMaker search engine to generate a Google-like map for each rescue.
“The map shows the location and details of the animal to be rescued, as well as rescuers, caregivers, veterinary clinics, etc. nearby, even tree climbers and chimney sweeps – that is, any person or organization that can help with a rescue.
“Any of the thousands of individuals or organizations can be contacted by phone, email or text message within seconds of accepting a call, with just a few mouse clicks.
Over the past seven years, WRA has answered over 95% of calls received, with an average response time of less than 25 seconds.
More details on Wildlife Rescue Australia, including how to volunteer, can be found at www.wildliferescue.net.au.
By Andrea FERRARI