As spring is in full swing in the Garden State, many New Jersey residents are preparing their landscaping for the warmer weather ahead. And New Jersey landscapers are here to help.
Spring is definitely one of their busiest seasons. Everything is in bloom and we all want our gardens to look the best they can.
We recognize it. We are fully aware that this is a crazy time of year for our landscaping companies, who work tirelessly to ensure that each of us is ready for the season.
Sometimes, however, we owners can feel like we’re being ignored. This is the case of the story in which we are going to dive.
A colleague of mine recently bought a new house. And we have all the joy of having a new place, don’t we? Especially if it’s a house with a garden. The list of projects begins the moment you set foot in the house.
And it should, because it shows the real Jersey pride we have with what we own. Now granted, we pay an absolutely ridiculous amount for what we own, but it’s still ours, and we should want to make it a better place over time.
My colleague falls into this category. And with outdoor projects on the to-do list, they reached out to a handful of New Jersey landscapers to come see what the job would entail.
Here’s where we ran into this snag. All the landscapers who went to see what they wanted never came back to them.
What makes this more upsetting is the fact that they said they would get back to them with a quote in a day or two. Each of them.
And you want to guess how many have come back to them at some point since the visit? How about zero. Yes, not a single company.
It’s also not a very complicated job. Think of a nice driveway with minimal lawn. Nothing crazy to take care of by a landscaper.
It’s been going on for weeks now because my colleague wanted to get a good start in planning and preparing for the season. And whenever they contacted the companies that said they would get back to them, they never provided a quote.
That’s it. A quote. Just an idea of the cost of the project. If you say you will be contacting someone within a certain time, please follow up.
Now, to be fair, some landscaping companies may be facing some of their own challenges right now. I mean, we just went through two of the craziest years of our lives.
Maybe it’s still so early in the season that they aren’t ready with all their gear yet.
Or maybe they don’t have the help they need yet. In fact, many companies are still struggling to find employees, so it’s very plausible.
And there is the possibility of having a huge list of jobs lined up. That the potential quotes are for work already contracted, this could also lead to a late response.
Whatever the reason, don’t keep your potential customers waiting, especially when you tell them you’ll be contacting them again. Be upfront about it if it’s taking longer than you’d like. In most cases, the customer will understand.
In fact, they’ll probably appreciate it more than receive what feels like a cold shoulder.
That’s the only thing my colleague asks, and I’m sure many of you would appreciate it too.
So for our landscaping companies, it’s okay to say that it may take longer to get back to your potential customers. We fully understand how hard you have to work to keep our home properties in good condition, and we really appreciate that.
The main thing we ask of you is simple. Please don’t make any promises you can’t keep and keep us in the dark. Yes, none of us like to be delayed for any reason, but your customers will understand as long as you don’t leave them in the dark.
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