Since 1945, Gallo Mécanique has developed a reputation for excellence in service and performance. It’s consistent success that wouldn’t be possible without a supportive culture that makes everyone feel valued.
“Whether we’re hiring a new executive, a plumber or a pipe fitter, we want them to feel like a member of our family,” said Gallo Mechanical president JP Hymel. “If people enjoy coming to work and doing great work for our customers, our customers will want to use us again. Our job is to make sure our team is empowered and has the tools to succeed.
It’s a strong culture that has helped Gallo Mechanical continue to meet staffing needs and deliver great projects, even amid many recent challenges. For its success, Gallo Mechanical was named one of this year’s Top USA Workplace Award winners for the second year in a row.
“It’s a really big deal,” Hymel said. “Our focus is people first, so it means a lot when the whole team can be recognised.”
Caring for people has become an even bigger priority during the COVID-19 pandemic. Meanwhile, all Gallo Mechanical employees received full pay each week, even if they had to miss work due to the virus. On some occasions, the management team has organized meals for all employees, served either in a drive-thru or in a socially distanced outdoor space. Gallo Mechanical employees were also connected to resources such as tutoring, child care, health care and social services.
“You really understand a company’s commitment to its team when it’s hit by a catastrophic event,” said Robert Darbonne, president of Gallo Mechanical Services. “We knew COVID was not the fault of our employees, so we wanted to make sure our employees stayed whole. People who come to us and want to be part of Gallo companies are interested in stability. They’re looking for a company that believes in them and takes care of them like family, and you definitely see that here.
During and after Hurricane Ida last year, Gallo Mechanical also took several steps to support its employees and their families. Caitlin Sevick, human resources director of Gallo Mechanical, noted that the company makes sure all employees are safe, sending frequent communication updates and paying everyone in full for the week following the storm, whether or not they were able to work. After the storm, the company provided several resources to connect affected employees with our dedicated social work partner, financial assistance, FEMA resources, wellness support and more.
“It’s really about making sure everyone is cared for and supported and listened to,” Sevick said. “We are focused on creating an employee-centric culture that prioritizes engagement, satisfaction and recognition. If you focus on people first, they will do their best with stronger motivation and a deeper sense of meaning.
Like most companies, Gallo Mechanical has been busy recruiting and hiring with over 200 new hires over the past year to keep up with demand. With the high volume of hiring needs and new team members, it remains more important than ever for Gallo to identify people who embrace their team culture and atmosphere. Travis Matherne, Gallo’s director of mechanical operations, said he relies heavily on employee referrals and feedback to help him determine if a new hire is the right culture.
“I’m looking for someone who is willing to work hard, work safe, has a good attitude and wants to be part of the team’s success,” Matherne said. “Our people in the field will not tolerate someone who is lazy and has the wrong attitude, and I appreciate that contribution. When they are on a building site, it is a brotherhood. You have to support each other. I always talk to them about the work and the importance of their work so that they understand the value of what we do, and I think that means a lot to them.
This belief in supporting each other comes from the senior members of Gallo Mechanical’s leadership team, who can often be found talking with employees in the field and in the office collaborating on new ideas and projects. Sevick said the humility and compassion of our leaders is evident and can be seen in their daily actions.
“Our managers truly believe in supporting people, serving as strong coaches and mentors, empowering them to take on new responsibilities and meet new challenges,” Sevick said. “We are excited to continue to build on this with new leadership development training. We want our people here to continue to prosper and grow.
As they do, they will have the direct support and encouragement of Gallo’s management team.
“A lot of what we do happens in front of our people. It is important for all of us to engage with them daily,” Darbonne said. “It’s important to make sure everyone knows what matters – taking care of our people, our customers and protecting our brand so we can continue to be here for years to come.”
Gallo Mechanical serves the Southern Gulf and the Carolinas as one of the largest mechanical contractors in the region. Gallo Mechanical Services serves the plumbing and HVAC needs of commercial and industrial customers. For more information, visit www.gallomechanical.com.