“The field service industry is experiencing a shortage of qualified field technicians due to the COVID-19 pandemic, the retirements of baby boomers and the difficulty in hiring their replacements,” explained Lowery. Provide field technicians with access to our AI-powered knowledge base, which continuously learns, improves and retains problem-solving expertise within field teams, and eliminates the fear that knowledge- getting operational doesn’t get lost when employees leave. “
Opsivity responds to the needs of the remote field support industry by using unique AI algorithms to fuel its knowledge base, which stores expertise such as operational procedures, checklists, articles and previous solutions. The active knowledge base combined with advanced and easy-to-use real-time collaboration features can intelligently locate and connect a field technician via chat or video call to Subject Matter Expert (SME) to help resolve issues. problems. Opsivity works on devices that field technicians already use and trust, such as smartphones, tablets, laptops, and portable devices, to access operational information that keeps businesses running.
“There are over 600 million field workers worldwide in heavy and light industry sectors,” said Andy Lowery, President of Opsivity. “Many of these professionals are responsible for keeping critical equipment in working order or for resolving problems quickly to avoid costly downtime. When downtime occurs, it can cost industries trillions of dollars. Opsivity enables field technicians to access problem-solving expertise across their organization to reduce costly equipment downtime and improve operational productivity.
Opsivity’s AR features give field technicians the ability to take photos and videos of issues they encounter and annotate specific notes that can be shared with Subject Matter Experts (SME) to help find a quick fix. Companies ranging from utilities, oil and gas, transportation, logistics, heating, ventilation and air conditioning (HVAC) and simple repairs can all benefit from the empowerment of their field technicians with Opsivity to help resolve issues faster.
Opsivity also announced key partnerships with RealWear, the world’s leading provider of portable assisted reality solutions, and simPRO Group, a global provider of job and project management software for the trades and services industry, to strengthen its cloud-based field assistance offer. Opsivity is a wholly owned subsidiary of Harvest Technology Group Ltd., a company listed on the Australian Stock Exchange (ASX: HTG). Opsivity is the new company and brand resulting from Harvest’s previous acquisition in May this year of Silicon Valley startup SnapSupport.
Opsivity is a Software-as-a-Service (SaaS) provider of field operations support focused on leveraging knowledge and sharing operational expertise that resolves technical issues in real time. Situated at Vancouver, WA, Opsivity is a wholly owned subsidiary of Harvest Technology Group Ltd., a company listed on the Australian Stock Exchange (ASX: HTG). Opsivity’s cloud-based solution uses AI and AR to provide real-time remote field support to customers across industries and geographies. Opsivity runs on devices that field technicians already use and trust, such as smartphones, tablets, laptops, and access operational information that keeps businesses running. Learn more about Opsivity by visiting www.Opsivity.com
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