Air conditioning repair services turn to eBay and Amazon for parts

ST. LOUIS (KMOV) — Phones are ringing on the fly in heating and air conditioning repair departments during the current warm weather. And the technicians remain very busy.

Ryan Matheny is president of Matheny Heating and Air Conditioning.

“Extremely, extremely. We ask many of our customers to be patient with us,” he said.

He said crews were working 12-6 p.m. shifts to complete repairs. And supply chain issues make it difficult to find parts, forcing customers to wait days or weeks for repairs to be completed.

Matheny said her company had to get creative to find the parts it needed.

“Believe it or not, we had to resort to other methods when our wholesalers and distributors didn’t have the parts. We scoured the internet. We found parts on eBay. We found parts on Amazon,” he said.

Air conditioners in apartment buildings are also breaking down, raising questions about tenants’ rights and the landlord’s responsibility to complete repairs in a timely manner.

Will Jordan, executive director of the Metropolitan St. Louis Equal Housing and Opportunity Council recommends tenants check their lease to see if it outlines the landlord’s responsibilities for repairs. Whether that’s the case or not, he said the first thing to do if the air conditioner goes out is to notify the homeowner immediately.

“It’s really up to the tenant to contact the landlord immediately and in writing to let them know about the air conditioner and ask them to come and fix it,” he said.

Missouri law gives the homeowner up to 14 days to respond and make repairs. If you can’t wait because it’s too hot, you can have the repairs done or buy a window air conditioner. But the law only allows you to get reimbursed or reduce your rent up to $300 or half a month’s rent, whichever is greater.

If you plan on paying yourself, Jordan said make sure of one thing.

“You have to put it in writing,” he said.

You can only pay the cost yourself and get a rent reduction once in a 12 month period.

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