5 things: Walmart smart garage | HEB is the best banana

Welcome to “5 Things”, where Supermarket News highlights five things you may have missed recently about the grocery industry. Let’s dive in, okay?

Mothers enclose your rakes: Walmart added a home delivery service to its Walmart+ membership program in July. But if this kind of very personalized service is too much, the supermarket giant has now added Chamberlain’s myQ smart garage door controller technology to its InHome offerings. (A move that models Amazon’s “Key In-Garage Delivery” option.) Starting in September, customers who are part of the program can have groceries delivered safely to their garage if they have a myQ smart garage door controller. Don’t expect them to rearrange your power tools. —Chloe Riley

The word of HEB circulates: Texas-based grocer HEB topped the list of recommended rankings in the United States in 2022 by online research and data analysis specialist YouGov. The ranking shows which brands stand out in terms of consumer recommendations to friends, family and colleagues. HEB tops the list with a score of 89.5. Two other food retailers also finished in the top 10: specialty grocer Trader Joe’s (score of 87.4) and discount grocer Aldi (score of 86.6). “Word of mouth is the most influential form of brand awareness and credibility, with people much more likely to trust recommendations from someone they know than impersonal advertising,” explained YouGov. Most recently, the chain ranked first in pharmacy customer satisfaction in the JD Power 2022 U.S. Pharmacy Study. —Russ Redman

How grocers can help with food loss: Some 33-40% of the world’s food is lost or wasted every year. And, according to new research from McKinsey, in addition to being a humanitarian crisis, it should also become a business priority. The group’s recent research indicates that food manufacturers and retailers, because they are at the center of the food value chain, are uniquely positioned to lead global efforts to reduce food loss – perhaps by as much as 50 to 70%. Here’s how. —RC

“People First” is a winning workforce strategy: Findings from the IMF-The Food Industry Association’s Food Retailing Industry Speaks 2022 report, released this week, indicate that a people-centric culture provides a more rewarding and engaging experience for the food industry workforce. . In the study, 87% of food retailers and 86% of food suppliers surveyed said employee recruitment and retention had a negative impact on their business. Additionally, last year, food retailers experienced a 48% employee turnover rate, well above the pre-pandemic level of 40%, while supplier turnover was 29%. %. Companies have responded with efforts such as better wages, better benefits, training and skills development, and flexible hours to hire and retain full-time and part-time staff. —RR

Merchant ‘No’ on delivery: Once Upon a Time in New York, Trader Joe’s had a delivery option, but the Monrovia, Calif.-based company made the strategic decision in 2019 to end that service, and to this day remains one of only large grocery retailers that choose not to offer online grocery shopping and delivery. (Although you can get delivery from third-party services in some states.) The president of company stores says, “For us, the store is our brand, and our products work best when sold in the part of that overall strategy. the customer experience within the store. We’re not ready to let that go.

Has this approach served the company? Yes So far. But according to a recent study, 34% of households have increased their online grocery shopping since the pandemic, and 60% plan to continue. Choose your TJ’s battles wisely. —RC

Source link